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support

  • Bent leg on arrival
  • Common Decent Espresso machine problems and solutions
  • Condensation inside the machine
  • Fixing the "skip first step" bug
  • GHC ghost tap issue / only one function and stop button work
  • How to reset app settings when the DE1app doesn't start or font size/resolution is too big
  • Low pressure leak test
  • Machine boot-up troubleshooting steps (error_bootfill)
  • Machine rejects to start Flush at low water level
  • Meaning of GHC LED patterns
  • Powerup stops on 11am on the GHC (how to turn the machine on correctly / what the buttons do)
  • Remove "ghost lines" (god shot lines) from the shot graph
  • Rinsing the internal water path (black particles in water tank)
  • Scale not found by de1app
  • Some other common problems
  • Steam starts to preheat when you tap the Steam start button
  • Steam wand ball joint nut leakage
  • Tablet bubble (aka battery bloating) issue
  • The actual flow rate has become lower than the machine's reading
  • The water level reading is off
  • What a tired gasket does to espresso
  • Where's my package? Tracking orders.